FAQ

FAQ - frequently asked questions and answers
Here you should get the answers to your possible questions. If this is not the case, please contact us here.

How can I pay?
➥ With us you can pay with invoice, prepayment, Paypal, credit card and Postfinance.

Could it be that not all payment methods are available to me?
➥ Yes, that can be. Since we cooperate with a credit check, it can be that with negative credit a purchase is not indicated by invoice.

Is the shipping free?
➥ Unfortunately no, we are not Zalando yet... Parcel A-Post: 9 CHF | Parcel B-Post: 7 CHF

An article is defective, can I return it?
➥ Yes you can, if the item is not a piece of furniture or a bed. The item must be returned in its original packaging and undamaged.

Return address:

Frei & Partner GmbH

Turnhallestrasse 51

8357 Guntershausen near Aadorf

Where can I view my order?
➥ Under "My account" you can log in and view all data and information.

Can I place an order without registering as a customer?
➥ Yes, you can do that with us. Once you have placed the items in the shopping cart, you can tick the "Guest order" box during registration.

How long does the delivery of my articles take?
➥ usually takes between 1-3 days if the item is in stock.

Is there a small quantity surcharge for e.g. an order under 20 CHF?
➥ No, we do not have a surcharge for small quantities.

If I have a problem with the process of an order, where can I contact me?
➥ By telephone: 052 366 20 11 | by mail: info@naturenpure.ch

Do you also deliver abroad?
➥ No, we currently do not deliver abroad, only throughout Switzerland.

Translated with www.DeepL.com/Translator